Refund Policy

This Refund Policy explains how refunds work for paid plans of Logist Calculator, operated by FOP Yurii Peresta, a Ukrainian sole proprietor / individual entrepreneur.

Registered address: Partisanska str. 8, Mukachevo, 89600, Ukraine

Email: logist.calculator.ua@gmail.com

This policy forms part of our Terms of Service. If anything in this policy conflicts with mandatory law that applies to you, the law prevails.

This policy applies to paid plans purchased through our international payment flow, processed by Paddle.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Purchases made on the Ukrainian-language website and paid through Monobank are governed by the Public Offer (Публічна оферта) published there, not by this policy.

You can request a refund within 14 days of your initial purchase of a paid plan, without giving a reason.

• If you have not used any calculations from the paid plan, you receive a full refund.
• If you have already used calculations from the paid plan, you receive a proportional refund for the unused part. The refund is the price paid multiplied by the share of the plan’s calculations you have not used. For example, if you used 30 of 150 calculations, you receive 80% of the price paid.

This applies to all customers, whether you buy as a consumer or for your business.

After a refund, access to the paid plan ends and your account returns to the free allowance.

• Renewal payments of a recurring plan are not refundable, except where required by applicable law. You can cancel at any time to stop future renewals (see section 5).
• After the 14-day period, payments are not refundable, except where required by applicable law or in the cases listed in section 4.
• Unused calculations are not refunded or credited when a billing period ends.

We will also refund where:

• you were charged in error or charged twice;
• the service was not supplied, or does not conform to the contract, and you are entitled to a refund under applicable law;
• a refund is otherwise required by mandatory consumer-protection law.

You can cancel a recurring plan at any time in your account, through the Paddle Customer Portal (the “Manage subscription” link in your payment confirmation email, or at paddle.net), or by emailing us.

Cancellation stops future charges. Your plan stays active until the end of the billing period you have already paid for.

Choose either option:

1. Paddle Customer Portal: open the “Manage subscription” or “Manage transaction” link in your payment confirmation email, or go to paddle.net, and request a refund there.
2. Email us at logist.calculator.ua@gmail.com with the email address used for the purchase and, if available, the order reference or payment date.

Approved refunds are issued by Paddle to the original payment method. Card refunds usually appear within 5–10 business days, depending on your bank.

If you are a consumer in the EU/EEA or the United Kingdom, you also have a statutory right to withdraw from the contract within 14 days, and statutory rights if the service does not conform to the contract. These rights are described in sections 6 and 7 of our Terms of Service, including the model withdrawal form.

Nothing in this policy limits those rights.

FOP Yurii Peresta

Partisanska str. 8

Mukachevo, 89600

Ukraine

Email: logist.calculator.ua@gmail.com